Practice Manager
Debbie MacMillan, CSMgr MAMS AIPC,
Diploma in Primary Care and Health Management
A GP Practice Manager is a non-clinical professional responsible for the business financial and operational management of a general practice. They lead administrative teams, manage budgets, ensure compliance with NHS regulations, and oversee human resources and facility maintenance so doctors can focus on patient care
Practice Management Team
Jess – Operations Manager
The Operations Manager is responsible for the day-to-day business, administrative, and operational running of the practice as well as managing patient feedback and complaints.
Tonia – Assistant to practice manager
The assistant to the practice manager is available to assist with any duties required to help the PM manage the practice, including general administration, maintenance, human resources and finances.
Sue – Office coordinator
The Office coordinator is responsible for ensuring the day to days tasks for the practice are completed, all enquiries are responded to and staff rotas are completed.
Administration team
Coral – Patient administrator
Jasmine – Patient administrator + phlebotomist
Johanna – Patient administrator
Marie – Patient administrator + secretary
Josh – Patient administrator
Garry – Patient administrator
A patient administrator in a GP surgery is a non-clinical staff member responsible for the daily behind the scenes and frontline processes. They manage patient records, process clinical correspondence, coordinate appointment systems, respond to incoming enquires and ensure the surgery runs efficiently.
Medical Secretary
Kerry
A medical secretary in a GP surgery handles administrative and secretarial duties to support GP’s and clinicians. They manage patient referrals, type clinical correspondence, process incoming and outgoing post (such as hospital letters and test results), and act as a key liaison between the practice, hospitals, and patients